customer satisfaction News Updates

BusinessTechnology

2025 CX Trends in the Supply Chain

Navigate the future of CX with this data-driven report. Discover strategies to boost ROI, refine strategic decisions, and manage rising customer expectations. Explore innovation, challenges, and the critical balance between technology and human expertise, including the impact of 24/7 support on retention and cost control. 

September 24, 2025
BusinessTechnology

The Route to Successful Last-Mile Fleet Operations

Learn how to balance customer demands and fleet profitability with our ebook, "Elevating Customer Service." Discover how route optimization can lead to 41% cost savings and a 1,226% ROI. Reduce driver hours by 8% and cut missed time windows by 50%. Download your copy now.

September 22, 2025
BusinessTechnology

Beyond Automation: How AI Elevates Creativity and Strategy

AI is transforming freight transportation by automating routine tasks like load entry and invoice processing, freeing professionals to focus on what drives growth—strategic thinking, customer relationships, and exception management that competitors can't replicate. In this whitepaper, CEO Mark Hill and CPO Danielle Villegas of PCS Software offer a framework for transforming your operations from task-heavy to strategy-focused, positioning your company to dominate in the AI-powered future of freight.

September 4, 2025
BusinessTechnologyEquipmentLogistics

Equation for Success: Service as a Freight Strategy

Brokers and carriers often pursue new freight while undervaluing existing clients. Expanding current relationships is more cost-effective. Delivering high-quality service—accurate quoting, proactive communication, shipment visibility, analytics, and efficient invoicing—builds trust, boosts retention, and increases freight volume.

July 16, 2025
BusinessTechnology

Adopting AI in Logistics? Focus on Fit, Not Flash

AI is everywhere in logistics, but real value comes from solving specific operational problems. In this special report, Brian Work — president of CloneOps.ai and former UPS IT executive — shares how to make automation work on the ground. Learn why success depends on workflow fit, scalability, and clear results — not vendor claims. With insights on human oversight and performance benchmarks, this report is essential for teams looking to implement AI that truly delivers.

May 28, 2025
BusinessTechnology

How Can AI Solve Dispatch Inefficiencies

The trucking industry's lifeblood – efficient dispatch operations –is often hindered by outdated communication systems that rely heavily on manual phone calls and tedious data entry. These traditional methods create a cascade of inefficiencies that impact driver satisfaction, customer experience, and ultimately, the bottom line.  But…there is a solution, and it’s called Ai. Read our white paper on the advances in solving dispatch inefficiencies.  Go to Cloneops.ai  

March 3, 2025
BusinessTechnology

Win 37% More Spot Quotes with Email Integration

Freight brokers can secure more loads with less effort by automating email management. Discover how Tai TMS helps you quote faster, streamline communication, and eliminate back-office bottlenecks. Download the whitepaper and focus on what truly matters: scaling your business. 

February 6, 2025
BusinessTechnology

Revolutionize Customer Engagement with CloneOps.ai

Learn how CloneOps.ai empowers your team by handling repetitive tasks with AI-driven precision, freeing your talent for strategic, high-value work. Ready to redefine customer engagement? Read our white paper today!

December 11, 2024
Business

2024 Customer Service Trends in the Supply Chain

In today's landscape of high customer expectations, evaluating your customer experience (CX) is crucial. Download this report to discover the challenges and opportunities in transportation and logistics CX, along with strategies for improving satisfaction, ROI, and the role of AI in boosting efficiency.

September 1, 2024
Business

The Complete Guide to IBM i

Discover why IBM i remains vital for modern enterprises: scalable, secure, and cost-effective. Explore common use cases, maintenance challenges, and strategies to maximize its potential. Download DDC’s guide to unlock your legacy system's full potential today! 

August 1, 2024