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CX is Mission-Critical

Today, with high customer expectations defining industry standards, it's vital to assess your CX. Download this report to explore CX challenges and opportunities in transportation and logistics, highlighting strategies for better satisfaction, ROI, and AI's role in enhancing service efficiency and engagement. 

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May 1, 2024

NHTSA Seeks Information From Tesla on Autopilot Fix

DETROIT — Federal highway safety officials want Tesla to tell them how and why it developed the fix in a recall of more than 2 million vehicles equipped with the company’s Autopilot system.

May 7, 2024

WattEV’s Bakersfield Battery-Electric Charging Depot Opens

WattEV opened a battery-electric charging depot in Bakersfield, Calif., on May 6, its largest yet, the company said.

May 7, 2024

C.H. Robinson Automates Email Responses With AI

C.H. Robinson says it has launched an artificial intelligence platform that automates responses to email requests from shippers seeking answers to commonplace inquiries.

May 7, 2024

EV Makers Win 2-Year Extension to Qualify for US Tax Credits

The Biden administration gave carmakers a partial reprieve in finalizing EV tax credit rules intended to loosen China’s grip on battery materials crucial to the car industry’s future.

May 3, 2024

Safety Practices, Culture Help Carriers Reduce Liability

PHOENIX — When a crash happens, it is a carrier’s policies, procedures and routines that could lead to a nuclear verdict.

May 2, 2024

Automation and New Vehicle Technology Bring New Challenges

PHOENIX — The amount of safety technology available to fleets has exploded over the past 20 years, creating a new intersection of safety, technology and regulation.

May 2, 2024

Technology Tools Help Carriers Reduce Risk, Improve Safety

PHOENIX — More actionable data, onboard safety technology and new equipment are helping carriers focus their safety efforts, customize coaching and reduce the risk of a crash.

May 2, 2024

Daimler CEO: Lack of Electric Truck Chargers a Top Concern

The world’s biggest commercial vehicle maker warned that slow progress adding charging infrastructure is threatening the shift to zero-emission trucking.

May 2, 2024