Amazon to Pay $2.5B to Settle Prime Subscriptions Case
FTC Had Sued Over Sign-Up, Cancellation Practices
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Amazon.com Inc. agreed to pay $2.5 billion in penalties and refunds and change its process for how to cancel its Prime subscription to settle a lawsuit by the Federal Trade Commission.
The company will pay $1 billion in civil penalties and will refund $1.5 billion to customers to resolve allegations that it misled millions of customers into signing up for Prime and then making it intentionally difficult to cancel, according to FTC officials.
FTC Chairman Andrew Ferguson said in a statement that the agency is “putting billions of dollars back into Americans’ pockets, and making sure Amazon never does this again.”
“Amazon and our executives have always followed the law, and this settlement allows us to move forward and focus on innovating for customers,” company spokesperson Mark Blafkin said in a statement.
In a ruling last week, however, U.S. District Judge John Chun found that Amazon’s conduct was illegal when it collected customers’ billing information before fully disclosing Prime’s terms. Chun had left it to a jury to decide whether the rest of the company’s conduct at issue violated the law in a trial that had started in Seattle on Sept. 22.
In a subsequent statement, Amazon said the company had already changed its processes, without specifying any details.
The FTC, which enforces antitrust and consumer protection laws, sued Amazon and three executives in 2023 saying Amazon’s tactics violated a 2010 law designed to protect online shoppers. As part of the settlement, Amazon and two of its executives, Neil Lindsay and Jamil Ghani will be prohibited from engaging in deceptive conduct involving Prime Subscriptions. A third executive, Russell Grandinetti, was dismissed from the case. The settlement will remain in effect for 10 years.
Amazon.com Inc. ranks No. 1 on the Transport Topics Top 100 list of the largest logistics companies in North America, No. 15 on the TT Top 100 list of the largest private carriers and No. 1 on the TT Top 50 global freight list.
The largest U.S. tech companies have been cozying up to the White House since President Donald Trump’s return to office in a bid to resolve regulatory scrutiny at home and abroad. Those efforts have been mixed, with the White House urging a light touch on AI while companies such as Meta Platforms Inc. have so far failed to settle their cases with the FTC.
The FTC case against Amazon focused on the company’s Prime subscriptions, which are a key part of Amazon’s success, with members spending more money and shopping more frequently than nonmembers.
The FTC called the settlement “historic,” and it does ranks as one of the largest in the agency’s history. Under the terms of the settlement, Amazon customers will receive refunds of as much as $51.
Prime members pay $139 a year, or $15 per month, for shipping discounts, video streaming and other benefits. About 196 million people in the U.S. had Prime memberships as of March, up 9% from a year earlier, according to market research firm Consumer Intelligence Research Partners. The figure reflects the number of people in the U.S. living in households with Prime subscriptions, which are often shared by family members, and not the number of subscriptions sold.
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Amazon had $12.2 billion in subscription services revenue, mostly from Prime memberships sold globally, in the quarter ended June 30, up 11% from the same period a year earlier.
The settlement came three days after the two sides picked a nine-person jury in federal court in Seattle to decide whether Amazon and the executives were liable. The company could have faced penalties and refunds in the multiple billions of dollars if it lost at trial.
Written by Leah Nylen, Spencer Soper and Josh Sisco
